Description
Shipping & Returns
Shipping & Returns
SHIPPING
MOST ORDERS IN CANADA ship via Canada Post Expedited with a tracking number, however, in some cases other carriers such as UPS, Purolator and Fed EX may be utilized.
Orders over $300 ship for free across Canada!
Orders under $100: Flat rate $19
Orders $100 through $299 - Flat rate $15
Most orders are processed and shipped within 3 working days. Once you receive your shipping confirmation, you should expect to receive your shipment in 2–10 business days for purchases within Canada. A complete and valid shipping address must be provided when confirming your purchase. Once the items are shipped, liability is transferred to the customer. We are not responsible for delays, damages and costs related to the delivery or to the carrier.
WE ARE CURRENTLY UNABLE TO SHIP INTERNATIONALLY INCLUDING TO THE UNITED STATES DUE TO TARRIF UNCERTAINTIES, PLEASE CHECK BACK FOR UPDATES AS THIS MAY CHANGE
We strive to offer our customers high-quality clothing, swimwear, and decor and the best online shopping experience. We do our best to update our inventory. Unfortunately, a product may be out of stock as your order is processed. We also strive to show the products’ colors and shades in the most accurate way. However, due to variations in how each computer screen displays colors, we cannot guarantee that the colors will be perfectly accurate at reception.
REFUNDS/EXCHANGES
At Aqua Bay Swim Co Inc we want to ensure that you are completely satisfied with your online purchase. If for any reason you are not satisfied with your purchase we have a graduated return policy as follows:
Please log in to your customer account here to initiate return process.
Full-price items:
We will happily return and refund your purchase to original payment method. In order to qualify for a refund to original payment you must notify us, obtain approval and return the item back to Canada Post within 7 days of the delivery date.
Items discounted by 10-20%:
Orders using free shipping or discount codes with a value of 20% or less are only eligible for return to store credit if we are notified, we approve and the item is returned to Canada Post within 14 days of delivery date.
Items discounted by 25% or more:
These items are final sale and are not eligible for return or exchange.
Other exclusions:
All hats, accessories, beauty products, and intimates, are final sale and are excluded from the return policies.
Pre-order items:
In the rare event that we offer a pre-order on an item, we will be unable to cancel or refund these items.
Pre-orders will be eligible for return to store credit to accommodate a size exchange, if your size isn’t available then the store credit will remain on file for your next purchase.
RETURNS PROCESS
Once an approval is provided returns must be shipped back immediately and post marked within the timelines noted above in each option to be eligible for the full refund and store credit options. Please note some exclusions apply and they are noted below.
Original and return shipping costs and duty (international orders) will not be refunded. Please note, the full cost of shipping will be deducted from the refund, although we only charge $15 or in the event that an order qualified for free shipping, the actual shipping costs in many cases exceeds these amounts and it’s the actual shipping cost to the company that will be deducted from the refund.
CONDITION OF PRODUCT IS NON-NEGOTIABLE
The product must be unworn, unwashed, in its original condition and packaging, with all tags and hygienic protection liners still attached and unaltered. Ensure you leave under garments on when trying on swimwear. Please note quality is important to us, if products have make-up, deodorant or other stains, pet hair, no tags, no hygienic liners, an odour of smoke, perfume or laundry detergent etc or in otherwise unsaleable condition they will not be accepted. Any ineligible returns will be held for 30 days. You will have the option of arranging for re-delivery at your expense or they will be donated to a local charity.
REFUNDS TO ORIGINAL PURCHASE METHOD
If you meet criteria for return to original payment method as noted above, please allow 7 to 10 business days for refunds to be processed. Original and return shipping costs and duty on international orders will not be refunded. Please email info@aquabayco.ca to initiate the refund process and obtain the return address.
Please note we are not liable for items lost in the mail. Please send all returns back using a registered postal service and obtain a tracking number.
REFUNDS BY STORE CREDIT
If you meet criteria as noted above for a refund to store credit, refunds to store credit will come via the email provided on your original order. Original and return shipping costs and duty on international orders will not be refunded. Please log in to your customer account here to initiate return process.
Please note we are not liable for items lost in the mail. Please send all returns back using a registered postal service and obtain a tracking number.
INTERNATIONAL ORDERS INELIGIBLE FOR RETURN AT THIS TIME
EXCHANGES
Please note we are unable to do exchanges. If you require a different size please refer to the return process and procedures noted above. Once your return is approved you can reorder your correct size.
CANCELLATIONS/CHANGES
Please note we are unable to cancel orders. Once an order is placed, we are charged all the order processing fees from the system and we don’t get a refund of these fees on cancelation of the order.
Once an order has been submitted we are limited to the changes we can make. Email info@aquabayco.ca and we will do our best to add items or change sizes but we are unable to add free shipping or discount codes to orders already submitted. Please ensure you add discount codes before placing your order.
Once an order has been processed for shipping we are no longer able to make any changes.
DAMAGES/DEFECTS
We take extreme care with packaging your items and every item is thoroughly inspected before shipment to ensure its free from damage or defects and in pristine condition. In the very rare event you note a defect we must be notified within 3 days of you receiving your items.
RETURN ADDRESS
The return address will be provided in your return approval email.
