Most orders, of in-stock items, are processed and shipped within three work days via Canada Post. You should expect to receive your shipment in 2–10 business days for purchases within Canada and 7-14 business days for purchases in the USA and abroad. A valid shipping address must be provided when confirming your purchase and for security reasons a person must sign to receive the goods. Once the items are shipped, liability is transferred to the customer. We are not responsible for delays, damages and costs related to the delivery or to the carrier. No deliveries will be made on Saturdays, Sundays and on legal holidays.
We strive to offer our customers high quality products and the best online shopping experience. We do our best to update our inventory. Unfortunately, a product may be out of stock as your order is processed. We also strive to show the products’ colors and shades in the most accurate way. However, we cannot guarantee that the colors will be perfectly accurate at reception.
At Aqua Bay Swim Co Inc we want to ensure that you are completely satisfied with your online purchase. If for any reason you are not satisfied with your online purchase we will happily exchange, or refund your online purchase within 14 days (21 days for international). Original and return shipping costs and duty will not be refunded. The product must be unworn, unwashed, in its original condition and packaging, with all tags and hygienic protection liners still attached. Ensure you leave under garments on when trying on swimwear. Please note quality is important to us, if products have make-up or other stains, no tags or hygienic liners or in otherwise unsaleable condition they will not be accepted.
Refunds will be made by the same method of payment used for the original purchase. Original and return shipping costs and duty will not be refunded. Please email firstname.lastname@example.org to initiate the refund process and then mail the returned item to the address noted below. Please note we are not liable for items lost in the mail. Please send all returns back using a registered postal service and obtain a tracking number.
If you require a different size please email us at email@example.com to initiate the exchange process and then follow the return procedures noted above. We will ship a new size at no extra cost, subject to availability.
IN STUDIO PURCHASES
We can exchange non-swimwear items purchased in studio within 14 days. Products must be unworn, unwashed, with all tags on.
All Sale items are final sale.
Please consult retail store policies for refunds and exchanges of items purchased from one of our retailing partners.
Returns should be sent to:
Aqua Bay Swim Co Inc
PO Box 207
Honeymoon Bay, BC
CARE/PRODUCT INFO FOR AQUA BAY SWIM CO GARMENTS
All Garments are made with the highest quality technical stretch fabric from Italy. It is resistant to oils and lotions, offers UPF 50+ protection, optimal resistance to chlorine and will retain it's shape over time. However, in order to get the most life out of your garments you should avoid rough surfaces, colored lotions and creams (on white or light colored garments) and should rinse your suits after use in saltwater and chlorine. Please note that all garments should be hand washed in cold water and hung dry. Always refer to the specific care instructions in the seam of the garment.
We are proud to support ethical manufacturing and all Aqua Bay Swim Co garments are Made in Canada by highly skilled workers who are experts in their trades and make a living wage.